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FAQ

HOW DOES SHIPPING WORK?

 Brush Point Studio works with artists and merchants worldwide in order to provide you with the best prices and the most interesting products.  This means that your order is shipped from global areas such as Canada, United States, Europe, Tibet, China, India etc.  (All original artwork ships exclusively from artist Angie Evans, in Canada)

Your order will usually arrive within 2 weeks. But because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive depending on where you are located and the mail delivery system in each country. Please do not panic if it does not show up immediately, it's on its way!

We offer international shipping options - no matter where you are we've got you covered!

HOW MUCH DOES SHIPPING COST?

Right now it's free:)   You don't pay a thing no matter where you are located!

WHAT CURRENCY IS YOUR WEBSITE IN?

The site is in US funds.  Why you ask, simply because it has become a widely used currency among customers and merchants.  

RETURNS AND REFUNDS?

We are confident that you will love the art you purchase from us. Our team works extremely hard to produce the best products for our customers, therefore we STRICTLY DO NOT offer refunds on orders made by mistake, dissatisfaction, or change of mind. Once an order is placed, the item is considered sold.

However, if your item arrives damaged or broken for some reason, please contact us within 10 days after delivery and we will be happy to send you a replacement.  

 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We currently offer Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Pay as payment methods.

We do offer Cash on Delivery for those who live in Canada.

HOW DO I USE MY DISCOUNT CODE?

Below is an image of where to use the code at checkout, you do have to choose a shipping dollar value and then when the code is entered it is deducted off. 

 

WHAT CAN I DO, I LOST MY DISCOUNT CODE?

Not to worries we got you covered!  Just send an email to angie@brushpointstudio.ca and we will send it to you again:)

 

HOW CAN I CONTACT YOU?

You can contact us via Facebook Messenger here: https://www.facebook.com/brushpointstudio You can also message us on Instagram if you follow us on the platform https://www.instagram.com/brushpointstudio/  For all requests concerning your orders, please send us a message via our Email address here: angie@brushpointstudio.ca  A customer service representative will answer all your requests within 24 to 48 hours.

 

IS MY PERSONAL INFORMATION SAFE?

Brush Point Studio offers the highest security solutions to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely.  To view an in-depth explanation of our privacy policy please click here: Privacy Policy 

 

WHO ARE YOU AND WHERE ARE YOU FROM?

We are a company located in Ontario Canada operating an online store.  The owner Angie Evans is an artist in her own right and you will find many of her pieces of her artwork peppered throughout our various collections.  

HOW DO I CHECK MY TRACKING NUMBER?

Once you have made your purchase please allow 1-5 business days for processing. Once processed and you have been emailed your tracking code you may track it via your Country Post Office Website or from the shipping confirmation email link.

WHEN WILL I RECEIVE MY TRACKING NUMBER?

 It takes about 1-3 business days for your order to be prepared to ship. You will receive an email as soon as it ships with all tracking details.  Sometimes your order will be separated into two orders if some products are ready to ship before others.  Shipping smaller packages with lower weight also save on shipping costs. I this case you will be sent two tracking numbers.   (Shipping at the moment is FREE)